[Resolved] Citrus Payment Solutions — my bank debited but beneficiary did not receive payment

[Resolved] Citrus Payment Solutions — my bank debited but beneficiary did not receive payment

S Sanjay101963 from Jammu, Jammu and Kashmir

I recharged bhavya jain's cept smart card account with rs.3000/- on 18/04/2019. My pnb account was debitted under reference citrus pa/[protected]/[protected]/bhavya by rs.3012/- but no money received in beneficiary's account. Please check and advise Either refund the money to originating account or remit to the beneficiary's account. Regards, Sanjay jain Phone: [protected] Was this information helpful? No (0) Yes (0)
May 24, 2019 Complaint marked as Resolved Verified Support Apr 20, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
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Comments

dhita

from Mumbai, Maharashtra

I have plan a journey to Delhi on18.4.19 am booking on line at 7pm in that transaction RS1253 has been deducted by Citrus clearly mentioned by that SMS money has been deducted so plz refund my amount deducted from my ICICI account as earlyest.

Citrus Payment Solutions Customer Care's response, Apr 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

akhileshdubey89

from Maurawan, Uttar Pradesh

I Akhilesh Kumar Dubey has initiated a transaction to book air ticket between Ranchi to Patna via JetPrivilege.com
Payment from my HDFC bank Account of Rs 885 has been deducted but air ticket was not generated with reason no internet connection.kindly reimburse my payment amount.

Citrus Payment Solutions Customer Care's response, Apr 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at
support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

SD Cpg Yadav

from Mumbai, Maharashtra

Please find sir

PayUMoney Customer Care

from Gurgaon, Haryana

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at
[protected]@payumoney.com via email to assist you further -

• PayU payment ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU