[Resolved] Citrus Payment Solutions — my bank debited but beneficiary did not receive payment
SaSanjay101963 on Apr 19, 2019
I recharged bhavya jain's cept smart card account with rs.3000/- on 18/04/2019. My pnb account was debitted under reference citrus pa/[protected]/[protected]/bhavya by rs.3012/- but no money received in beneficiary's account.
Please check and advise
Either refund the money to originating account or remit to the beneficiary's account.
Complaint marked as Resolved May 24, 2019
Verified SupportCitrus Payment Solutions Customer Care's response, Apr 20, 2019
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Citrus Support Team
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