[Resolved] Citrus Payment Solutions — My money got deducted from bank account, but payment was not received by Zara and order was pending

[Resolved] Citrus Payment Solutions — My money got deducted from bank account, but payment was not received by Zara and order was pending

A Apoorva B Oct 21, 2021 Oct 22, 2021 This thread was updated on Oct 22, 2021

Hi, I made a purchase on Zara website via Googlepay UPI. The payment gateway was Citrus Solutions Pvt. Ltd. Money got deducted from my bank account but it was showing pending with Zara so I had to cancel it. I haven't received my refund. Kindly look into this. Transaction date - 20/10/2021 Amount - Rs. 3580 +1 photos Was this information helpful? No (0) Yes (0)
Nov 27, 2021 Complaint marked as Resolved Verified Support Oct 22, 2021 Citrus Payment Solutions Customer Care's response Hi! As checked, this transaction has been reversed. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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