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Citrus Payment Solutions — my money is deducted but my form is not forwarded to rgpv

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Citrus payment solutions — amount deducted but but amount not forwarded to rgpv.
Utsav agrawal on 22 july, 2020
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I've been filling my exam form of rgpv university bhopal and made payment through your citrus ubi. The amount of 1300 rs has been deducted from my oriental bank of commerce bank account but it has not been paid to rgpv yet. I've filled my form through another bank and now it's been paid. Please, refund the amount back to my bank account as soon as possible. And after transaction it is showing duplicate record

Transaction id : not showing
Transaction date : 30/06/2020
Transaction time : 12:20
Transaction amount : 1300rs
Email id : utsav agrawal @gmail.com

Mobile no. : [protected]
Debit card no. : 6070 85xx xxxx 3822

Below i'm attaching the pictures of pdf file of bank statement and m-passbook transaction details.

Please look into my case and refund me back my amount as soon as possible. For any further details or enquiry contact me through my mobile no. Or email id which i've given above.

Regards,
Utsav agrawal

my money is deducted but my form is not forwarded to rgpv
my money is deducted but my form is not forwarded to rgpv
Updated by Agrawalutsav Jul 23, 2020
This happens 2 time with me on same date
2*1300=2600 rs
Verified Support
Citrus Payment Solutions Customer Care's response Jul 24, 2020
Hi Utsav,

We regret the inconvenience caused. We will check and update you on the transaction status at the earliest.

We appreciate your patience.

Regards,
Citrus Support Team
Verified Support
Citrus Payment Solutions Customer Care's response Jul 24, 2020
Hi Utsav,

Please note that your transaction with the Citrus ID: OL[protected] & OL[protected] processed on[protected] for Rs. 1300 each are successful at our end.

For any concern regarding Services/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Trasaction Id - 8260792 & 8257742 respectively.

Regards,
Citrus Support Team
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