[Resolved] Citrus Payment Solutions — my payment failed during transaction | |
Dear sir/maam, I was recharging my internet plan through myslbb portal.in which citrus payment getway is used. After completing my hdfc netbanking page was not able to redirect it back to original page of payment. And thats how my transaction failed. But, money was debited from my account and its has been 3 days, i should have received the refund. But i didn’t receive any. Help Was this information helpful? | |
Jun 24, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support May 24, 2018 Citrus Payment Solutions Customer Care's response Hi Kamal, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
1 Comment | |
Comments
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We're sorry to hear that. Please share your Account No., registered contact info, details of the transaction & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.
-Anay
HDFC Bank Customer Assistance