[Resolved] Citrus Payment Solutions — my sbi debit card transaction to kotak bank amount rs.25300 transferred,

Bashiruddin Sayyad

from Hubli, Karnataka

Address:

aswaraopet road,jangareddygudem, West Godavari, Andhra Pradesh, 534445

Dear sir
i am sayyad bashiruddin .I am from jangareddygudem, west godavari .Ap.
To day[protected] i have call from unknown number(91+[protected])time is 10.48 he said we are from state bank group your atm card will upgrade please
tell e your atm card last number and cvv number.I told atm card number cvv number.After that i have a message one time password.Again un known
call me tell me onetime password.I would tole one time password.He theft 25, 300.00(twenty five thousand three hundredrupees)debeted my account.
Please kindly request you to solve my problem.
Acoount transaction detalis: 1. Txn no[protected].00
2. Txn no[protected].00
note:08-jun-2019othpg 928422 citruspay kotak mumbai 24, 500.00
08-jun-2019othpg 943928 paytm one97 communicatnoida 800.00

my details:
sayyad bashiruddin
savings
a/c no:[protected]
sbi jangareddygudem branch
cell:[protected]

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Jul 29, 2019

Complaint marked as Resolved

Verified Support

Jun 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team