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Citrus Payment Solutions — Need a refund from citrus solutions pvt ltd

Hi,

I made a payment for my order from zara using googlepay upi id to (Citrus solutions pvt ltd). The amount is paid successfully to citrus solutions pvt ltd ([protected]@axisbank) and i got the reference number id[protected] and is attached herewith. But the status of the transfer is shown 'failed' to zara. I waited for one day for refund but didn't receive. Kindly resolve the complaint and please refund my money. Expecting your response at the earliest.

Need a refund from citrus solutions pvt ltd
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Verified Support
Citrus Payment Solutions Customer Care's response Sep 25, 2020
Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 21/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Updated by Vibha Kale Sep 30, 2020
Hi,

As per your last comment i should have received refund till date 30th September but turns out haven’t received it yet.

Please check on this.
Verified Support
Citrus Payment Solutions Customer Care's response Oct 01, 2020
Hi!

Apologies for the inconvenience.

Request you to connect with your issuing bank with the given RRN for further assistance.

Regards,
Team Citrus
Complaint comments  2 Comments     Updated: ShareTweet

Comments

Hi,

As per your last comment i should have received refund till date 30th September but turns out haven’t received it yet.

Please check on this.
Hi!

Apologies for the inconvenience.

Request you to connect with your issuing bank with the given RRN for further assistance with your query.

Regards,
Team PayU

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