[Resolved] Citrus Payment Solutions — nios stream 4 admission payment failed

[email protected]

from Kantabanji, Odisha

Address:

Balangir, Kosala

Dear sir

With refence to nios admission stream 4 reference no. D[protected] ; i am nupura saha very sorry to inform you that during net banking payment my transaction through sbi bank debit card no [protected] dated. 23/12/2017 bil/[protected]//pos nios[1136045] at citruspay nios txn#[protected] r. S 2782.45 failed ;while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.
Therefore i request you to return the amount of failed transaction.
Thanking you
Nupura saha

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Mar 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team