[Resolved]  Citrus Payment Solutions — No credit of payment from Citrus Pay

Hi

Our company website is built on Wix.com with the name www.purpleuniforms.com

We are already using PayU India as the payment gateway. For 2 transactions done by our customers, even though their account has been debited, there is no credit of payment shown in our PayU account.

The 2 transactions were done with the following details :-
Date of transaction - 16 April, 2023
Amt. - Rs 1107
Customer name - Gouri Shankar

Date of transaction - 3 April 2023
Amt. - 2034
Customer Name - Kalyan Singh

Please look into the matter urgently and do the needful for the credit of this amt. and to avoid future confusion.

Rgds
Abhinav Jain
Purple Uniforms
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Jul 24, 2022
Complaint marked as Resolved 
Verified Support
Jun 23, 2022
Citrus Payment Solutions Customer Care's response
Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
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