[Resolved] Citrus Payment Solutions — non payment of hp gas refill

म

मोहन

from Indore, Madhya Pradesh

Address:

Baner Road Pune Maharashtra, Pune, Maharashtra

I booked for domestic gas cylinder refill using Ezy सुविधा app.on 16th July 2019 and I also paid for the refill Rs. 659.50 using citrusp*pushpam link on that app. Transaction no.is [protected]. The said amount was deducted from my account but it is not credited to pushpam. I don't understand the matter. I searched for their customer care no.I found it online but the same no is not working.[protected]. I dialled this no.a number of times but I failed to contact them. Please register my complaint as early as possible.

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Aug 19, 2019

Complaint marked as Resolved

Verified Support

Jul 19, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team