[Resolved] Citrus Payment Solutions — not received the refund amount in bank account | |||||
Not recive the refund amount — forwarded message — From: ghagar - sarai jf1379 To: [protected]@citruspay.com Cc: [protected]@cirtuspay.com Bcc: Date: wed, 19 sep 2018 06:58:45 +0530 Subject: not recived the refund amount On mon, sep 17, 2018 at 11:23 am, pg support wrote: Dear customer, Greetings from citrus! We apologize for the inconvenience caused. We would request you to provide us the bank statement in pdf format wherein the debit is reflecting so that we may assist you in a better way. We appreciate your understanding with regards to this matter. Regards, Rishu Support team — original message — From: ghagar - sarai jf1379 [ghagar_sarai. [protected]@fr. Dtdc.com] Sent: 16/9/2018 8:28 pm To: [protected]@citruspay.com Subject: refund my amount 14/09/[protected] pos prch/[protected][protected] [protected] 7000rs Dear sir I m online pay the dtdc company. But amount is deducted my bank account but Not received the company. Plz refund my amount. Ref:_00d15fgfg._5001cypxdz:ref Was this information helpful? | |||||
Oct 20, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Sep 19, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||||
 2 Comments | |||||
Comments
Hi Team,
i have made the payment for HP gas through Citrus, but it's took long time to process the payment and after that it got failed.
Please help me for the refund.
mobile No: [protected]
i have made the payment for HP gas through Citrus, but it's took long time to process the payment and after that it got failed.
Please help me for the refund.
mobile No: [protected]
Citrus Payment Solutions Customer Care's response, Sep 28, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Neha Kalia
[protected]
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team