[Resolved] Citrus Payment Solutions — one transaction 4553.10 rs refund to my account

md moazzam

from Bhagalpur, Bihar

Address:

813205

Respected sir,
I wish to inform u that i have been fill the form of d. El. Ed course on 29/09/2017 at 6.13 am that time i have pay the fee of rs 4553.10 from sbi visa card otp... To othpg[protected] citruspay nios. But your side show payment not made. So i again to pay 29/09/2017 time 6.18am from same sbi visa card otp... To sbipg[protected]nios citrus of amount 4553.10 and pay was successful 2nd time. So pls kindly return to me one payment in my account.

Name-md gulraj alam
Ref no-d[protected]
Enrollment no - [protected]

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Nov 15, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Oct 15, 2017

Updated by md moazzam SBI visa card first six digit-459200 &last four digit-0859

Date -29/09/2017

mob no-[protected]