[Resolved]  Citrus Payment Solutions — Online failed payment

My payment towards Yamuna Expressway Authority was failed yesterday night but not yet credited to my account.

It's requested to look into the matter and return my money back to original source.

Transaction reference:
[protected]IGAOKOJMO5
Or as shown at eazypay.icici site as [protected]
Amount:
Rs 2, 22, 127.10
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Oct 8, 2022
Complaint marked as Resolved 
Thank you for your prompt response.
Verified Support
Oct 07, 2022
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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