[Resolved] Citrus Payment Solutions — Online failed payment

[Resolved] Citrus Payment Solutions — Online failed payment

H Hemendra Gurjar Oct 5, 2022 Oct 7, 2022 This thread was updated on Oct 7, 2022

My payment towards Yamuna Expressway Authority was failed yesterday night but not yet credited to my account. It's requested to look into the matter and return my money back to original source. Transaction reference: [protected]IGAOKOJMO5 Or as shown at eazypay.icici site as [protected] Amount: Rs 2, 22, 127.10 Was this information helpful? No (0) Yes (2)
Oct 8, 2022 Complaint marked as Resolved Thank you for your prompt response. Verified Support Oct 07, 2022 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
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