[Resolved] Citrus Payment Solutions — payment didn't reached to the merchant. | |||
Hi, I have done a transaction of Rs. 56, 969.80 (Txn. id. [protected]) on 2nd July, 2018 from ICICI Bank net Banking in the favor of Agricultural Produce Marketing Committee, Azadpur, Delhi-110033. But the amount has not been received by the merchant after so many days of the transaction. Please look into the query as its very urgent. Really require your help. Thanks and Regards, Mohit Chauhan Contanct no. [protected] Was this information helpful? | |||
Aug 12, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jul 12, 2018 Citrus Payment Solutions Customer Care's response Hi Mohit, We have received your email under case id 03089246. We shall soon be replying to your email. Request your patience in the interim. Regards, Team PayU | |||
 2 Comments | |||
Comments
Hi. I recently opened my 811 kotak account and i got a link to pay 1000 via citrus pay to complete transaction. I dont see the money deposited anywhere. my transaction id is : INVOC9DB6a0Bf9
Citrus Payment Solutions Customer Care's response, Jul 20, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
The reference number is as follows merchant Name:Citrus Pay OTC:[protected]:
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team