[Resolved] Citrus Payment Solutions — Payment Debited but not credited / verified by payer

[Resolved] Citrus Payment Solutions — Payment Debited but not credited / verified by payer

S Shahji18 Apr 22, 2022 Apr 23, 2022 This thread was updated on Apr 23, 2022

I had made a payment for RS 56111.08 on 09 oct 2020 thru icici bank via your citrus payment solution BIL/ONL/[protected]/CITRUSPAYMENTSOLUTION/K119S pls verify my payment history and adjust to the account as Payer accounts as they are demanding same amount from me Was this information helpful? No (0) Yes (0)
May 24, 2022 Complaint marked as Resolved Verified Support Apr 23, 2022 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team Citrus
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