Citrus Payment Solutions — Payment debited but not received by zara

I was placing an order on zara india online on 25th september 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
The payment made was of ₹4490
Merchant id provided to me by zara is[protected]
And the ref. no. Of the payment is [protected]

Made by Ms. pawani hasija
Reg. email : [protected]@gmail.com

Attached is the copy of the statement when the amount was debited from my account

Zara says the "the checkout page was rendered "

Kindly check my concern and give me refund of my money at the earliest.