[Resolved]  Citrus Payment Solutions — Payment debited but order did not get processed

Money debited from bank account but order not received by zara.

Krish Mehta
I was placing an order on ZARA india App on 9th April 2022 and had opted for payment via UPI.
I then did the payment through google pay app and money got debited from my account but zara did not received the amount.

UPI Transaction ID[protected]

So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest
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May 13, 2022
Complaint marked as Resolved 
Verified Support
Apr 11, 2022
Citrus Payment Solutions Customer Care's response
Hi!

As checked, the given transaction has been refunded on 11/04/2022. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
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