[Resolved]  Citrus Payment Solutions — payment debited from account but status is not payment made for nios d. el. ed. exam fee

Address:Gaya, Bihar, 823003

My name is shani kumar. I am a enroll student for nios deled course. I have made a payment of 750rs. For nios deled exam fee on 15th february but still on website it appears payment not made. My payment is debited from my account. It is now 48 hrs. Is over. But there is a option again make payment on nios web portal.


Kindly complete my payment!
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Mar 23, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2018
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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