[Resolved] Citrus Payment Solutions — Payment deducted but not received any acknowledgment and not updated to my student a/c

Dineshcidc

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110019

Sir,

I made a payment for BSEH on[protected] via Federal bank debit card Rs. 700/- and Netbanking Rs. 710/- for re appear exam fee, payment has been deducted but the system showed internal error and i did not received any acknowledgement nor my student status was updated regarding the same. here are the details of said transaction:

1. student Name: Santosh
Programme: 10th
mobile no. [protected]
Reference ID:26086302
Consumer Code: EAZYPAY[protected]
Bill Reference Info: [protected]
amount: Rs 710/-
2. student Name: Santosh
Programme: 10th
mobile no. [protected]
Reference ID:TO ECM/5478/EAZYPAY ICICI BANK LTD\EAZYP
amount: Rs 700/-

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Jan 14, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transactions with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also contact us at [protected]@citruspay.com

Regards,
Citrus Support Team