[Resolved] Citrus Payment Solutions — payment deducted from bank but not credited to merchant | |
Sir I have made a fee payment of Rs 43300 to dps rk puram (merchant order no is RKP[protected]PMV07638) on 13.7.18 vide reference no CTX[protected] but this payment is not credited to my school account. 13th july was the last date to pay school fees and i also made payment on 13july but the same is not credited on that date Please credit my fees on 13july to avoid late fees Regards Prakash kumar [protected] Was this information helpful? | |
Aug 15, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jul 15, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. • Citrus Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team Verified Support Jul 15, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. • Citrus Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
 2 Comments | |
Comments
My money is cut form account 1330 rs and my bus pass not done my name is Rakesh my mobile no [protected]. Please help to refund money. my best bus pass no is [protected].my bus pass not renew and my money was cut from my account
Reply
I have paid 129 for aavin recuritment but process dnt not complete and i dnt get the application no but money got deected tx id IGADYLPIN58.please do needful.thanks.
Message :Thank you for using State Bank Internet Banking. Reference No. for Citrus Payment Solutions transaction of Rs. 129.8 from A/c ending on 12-Jul-18 at 15:44 is IGADYLPIN58.
Message :Thank you for using State Bank Internet Banking. Reference No. for Citrus Payment Solutions transaction of Rs. 129.8 from A/c ending on 12-Jul-18 at 15:44 is IGADYLPIN58.
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