[Resolved] Citrus Payment Solutions — payment deducted two times one success and another not refunded

aktar22

from Dibrugarh, Assam

Address:

Bongaigaon, Assam, 783390

Dear admin

The payment made by me two times but first was failure or second was successfully first one was not refunded

Dear sir,
I mollika khatun registered with refrence no-d[protected] for deled on nios. I made payment two times but first was failure or second was successfully made with bank transaction no ctx[protected]. But my first deduction has not refunded.
So, i kindly request you to kindly refund my deducted amount to the same bank account no.
Details:mollika khatun
D/o-anser ali, joybhanu nessa
Reference no-d[protected]

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Nov 19, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team