[Resolved] Citrus Payment Solutions — Payment deduction query

Harshit Shrivastava KTE

from Jaipur, Rajasthan

Address:	Jabalpur, Madhya Pradesh, 482002
Website:	citruspay.com

Hello

please help me out as i had made a payment on 18/11/2016 timed at 2.07 Pm from mponline site. my bank has deducted the amount & they said that citrus has sucessfully received the payment. but my initial payment was not done. i had paid my examination fee through other way. but inital amount got deducted from my own transaction. it seems that payement has been received by citrus but not handed over to mppnline. kindly find few details taken from my bank

tid - k[protected]

Transaction id- s22854379

bank - union bank of india

time - 2.07 PM - 18/11/2016

kindly assist on priority basis as i was expecting to automatically be credit through amount to my bank account but it is not yet done. i used to feel that citrus is a safe gateway but now i really have a doubt. kindly assist.

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Dec 23, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Nov 20, 2016

Updated by Harshit Shrivastava KTE here is the 2nd payment done screenshot. which was done around 3PM just to make sure that anyhow my fee is paid before last date. provided screen shot is showing the time for my payment received at 3 PM ( this is 2nd time payment 0 while 1st payment was done at 2.07 only

citrus customer care is not picking up my call. if somebody can suggest wgat to do, then it would be a help.

Verified Support

Nov 22, 2016

Citrus Payment Solutions Customer Care's response Hi Harshit,

Your issue has been addressed over the email sent by you under the case number 00442795.

In case of any more help or assistance please revert to the same.

Regards,
Citrus Support Team

[Resolved] Citrus Payment Solutions — Payment deduction query

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