[Resolved] Citrus Payment Solutions — payment did 3 times for 4 passports emigration clearance on emigrate system | |||
I, karandeep singh lugani, partner of tmak internatinoal, my ra number is (Ra8943), i requested you to refund payment on 05th august 2019, (Of rupees 1600/-) but payment still not got refund as per your email said 10 to 15 working days, please again i request you to refund payment of rupees 1600/- (The payment i did three times for emigration clearance of 4 passports on 05/08/2019 (1st id did on 11:12 am, then 2nd i did on 11:20 am) both payments are (Error) on citurs payment, but from my account payment deducted twice, and 3rd payment i did on 15:45 noon, that is accepted) So kindly refund 2 payments, which done in morning and also send a proof copy of that 2 payments receipt, kindly do the needful to refund payment of 1600/- asap And now emigrate system says talk to citrus payment, pls solve this issue, its already passed 18 days ago Was this information helpful? | |||
Sep 29, 2019 Complaint marked as Resolved Verified Support Aug 26, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Aug 26, 2019 Updated by AaaNnnUuu SIR I SEND YOU A BANK STATEMENT, THEIR YOU WILL GET 3 PAYMENT ENTRIES, WHICH 2 ARE CURRUPTED AND IN NOON 3RD PAYMENT IS ACCEPTED [A] TRANSACTION DATE IS 05/08/2019 (11:09 AM) =800/- (PAYMENT ERROR) [B] TRANSACTION DATE IS 05/08/2019 (11:19 AM) = 800/- (PAYMENT ERROR) [C] TRANSACTION DATE IS 05/08/2019 (03:33 PM) = 800/- (PAYMENT SUCESSFULLY ACCEPTED FOR 4 PASSPORT EN NUMBER) Email: [protected]@outlook.com / Mobile Number: [protected], will used for Processing Transaction Debit Card Details: 4280 90XX XXXX 1944 Not used UPI / VPA services Note: i did payment for four Passport EN numbers, that is (200 X 4 = 800) but the 800/- amount error 2 times, which not got refund till now, and that EN numbers are; (EN12610434, EN12610436, EN12610439 & EN[protected] Please Kindly resolve this issue because merchant is not supporting to help this issue  Verified Support Aug 27, 2019 Citrus Payment Solutions Customer Care's response Hi, As requested earlier, kindly write to us at [protected]@payu.in and our team will definitely help you out further on this. Regards, Citrus Support Team Aug 28, 2019 Updated by AaaNnnUuu your email is never works 1] [protected]@payu.in 2] [protected]@payu.in i tried on both which never works email, kindly provide other email & also i tried your another emails forwarded ([protected]@payu.in) ([protected]@payu.in) and i got response from these emails, they send me reply email from ([protected]@citruspay.com) [protected][protected][protected][protected][protected][protected][protected][protected][protected] Hi, Thank you for contacting us! We confirm the receipt of your query and has been assigned to one of our support advocate. You would get an update within the next 24 hours. The ticket number assigned to your case is 05423990. Please do not change the subject line and kindly quote this ticket number for all correspondences on this query for swift resolution. Please ensure to have written to us with your registered Mobile Number/ Email Id/ Transaction Id if any, and your nature of concern in detail. [protected][protected][protected][protected][protected][protected][protected][protected][protected] please solve this issue to refund my payment  Verified Support Aug 28, 2019 Citrus Payment Solutions Customer Care's response Hi, As requested earlier, kindly write to us at [protected]@payu.in and our team will definitely help you out further on this. Regards, Citrus Support Team Verified Support Aug 29, 2019 Citrus Payment Solutions Customer Care's response Hi, Our team is already assisting you via Ticket ID 05423990 and shall get back to you with an update soon. Kindly revert on the same for any further assistance on this. Regards, Citrus Support Team | |||
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