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[Resolved]  Citrus Payment Solutions — payment done through upi but not recharged.

I have done the payment of rs. 2779 (Kannada base pack for 1 year) from my sun direct app via their upi mode through my phonepe
The amount is credited to upi id [protected]@axisbank.

Amount debited from my bank account, but recharge not done. I called so many times to sun direct customer care but the problem still pending.
My sun direct id number is [protected]
Kindly pls look into this.

payment done through upi but not recharged.
payment done through upi but not recharged.
Complaint marked as Resolved Jul 8, 2019
Updated by Dxth Jun 02, 2019
I haven't receive any response

Verified Support
Citrus Payment Solutions Customer Care's response Jun 03, 2019
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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