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[Resolved]  Citrus Payment Solutions — Payment done to CITRUS but wasn't received to zara

I have placed the online order on zara india and opted UPI payement which directed to CITRUS then directed toh phonpe app. I had completed the payment and amount of 3890 was deducted but on zara payment is still pending. I had talked to zara also and they are claming they haven't received the payment. Here is the transaction ID P2010092007492149735145
Date of transaction 9th oct

Payment done to CITRUS but wasn
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Complaint marked as Resolved Oct 16, 2020
Got my refund. Thank you citruspay
Updated by Sakshik080 Oct 09, 2020
Transfer my payment to zara ASAP otherwise they will cancel the order. Please process my request at earliest.
Updated by Sakshik080 Oct 10, 2020
Zara has cancelled my order and now I want my refund back into my account. Can you atleast reply to my grievance.
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    Customer satisfaction rating
    67%
    Complaints
    1925
    Pending
    162
    Resolved
    1238
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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