[Resolved] Citrus Payment Solutions — payment error | |
I have made a payment on 1st june of 35500/- via icici bank debit card on go air airline website. Payment deducted from my account and credited to go air on 1st june -2019 but go air said that amount has been reversely charged by citrus pay on 20th june. Bank said they have not received refund from citrus pay so they are not refunding me the amount. Kindly refund the amount to bank so that i can get my refund. It has been 50 days already since i have made payment. Request u to solve this issue. I am attaching the file for the same for payment deducted from my bank account.
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Aug 21, 2019 Complaint marked as Resolved Verified Support Jul 21, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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