[Resolved]  Citrus Payment Solutions — payment failed money debited not refunded yet

Address:Thane, Maharashtra, 421306

I have done a transaction on 17.03.2018 of amount rs.1199 (To sun direct) through pnb net banking which was not successful. Till now the amount is refunded. I confirmed with the sun direct and they have not received the amount till date. Till now the amount is not refunded to the bank.
Details of the transaction as below
Date: 17.03.2018
Amount: rs 1199
Transaction remark: citrus/pa/[protected]/[protected]/
Ac/no: [protected]
Bank: pnb

Kindly look into the matter and refund it to my bank account as soon as possible
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May 29, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2018
Citrus Payment Solutions Customer Care's response
Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - ONM[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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