[Resolved] Citrus Payment Solutions — payment failed money debited not refunded yet | |||
I have done a transaction on 17.03.2018 of amount rs.1199 (To sun direct) through pnb net banking which was not successful. Till now the amount is refunded. I confirmed with the sun direct and they have not received the amount till date. Till now the amount is not refunded to the bank. Details of the transaction as below Date: 17.03.2018 Amount: rs 1199 Transaction remark: citrus/pa/[protected]/[protected]/ Ac/no: [protected] Bank: pnb Kindly look into the matter and refund it to my bank account as soon as possible Was this information helpful? | |||
May 29, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 24, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - ONM[protected] in order to get the status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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