[Resolved] Citrus Payment Solutions — payment gateway failure
KoKonark Gupta on Dec 28, 2017
I paid 34198₹ on 27/12/17 to mits gwalior
Through citrus payment gateway via debit card the process was usual, amount got deducted from my bank account but after processing back the payment was not acknowledged and the gateway gave a message of repayment which i cancelled. The amount was deducted but did not reach the merchant niether recredited.
Transaction id provided by the merchant [protected]
Transaction id by bank[protected]
Kindly assist as required
Complaint marked as Resolved Apr 20, 2018
[Dec 28, 2017] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response, Mar 18, 2018
We are unable to trace any transaction with the provided details. Please share the below details at firstname.lastname@example.org via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at email@example.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Citrus Support Team
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