[Resolved] Citrus Payment Solutions — payment not done to the service provider | |
We had made online payment for my airtel mobile number: [protected] on 29th april 2019 for rs. 605. The payment reference is "inb/[protected]". I am receiving continuous calls from airtel that they have not received the payment and they have debarred my mobile services. Kindly do the needful to ensure that the payment reached airtel immediately. Please call me at [protected] if you require any details. Was this information helpful? | |
Jun 10, 2019 Complaint marked as Resolved Verified Support May 10, 2019 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
Citrus Support Team