[Resolved] Citrus Payment Solutions — payment not received by the merchant

Nisarg Tuli

from Bengaluru, Karnataka

Address:

560102

Hi, My name is Nisarg Tuli. I made a payment online to a merchant called lovelites. The amount was paid using UPI.

It has been 4 days and the merchant has still not received it. I haven't found any customer care details where I can contact citrus pay. Attached is a screenshot from the BHIM app. Transaction details are attached as an image.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 13, 2018

Complaint marked as Resolved

This was an IMPS from my bank. The amount was received by the merchant 3 days late. Resolving the complaint.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team