[Resolved] Citrus Payment Solutions — payment not successful... error occurred | |||
I recharged sundirect through citrus payment gateway on september 27 for rs.230 on my central bank debit carrd. The money was debited from the bank but couldnt get the success message (The error msg occured on the site) so ive tried for the second time and get the success message with ref no:5938757... The amount was deducted two times but the recharge was done for only one time. Please help to get refund guys... Was this information helpful? | |||
Nov 7, 2019 Complaint marked as Resolved Verified Support Oct 04, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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