[Resolved] Citrus Payment Solutions — payment to hp gas was not acknowledged | |
I have booked gas cylinder for HP gas on 09/08/2019 for my consumer no. 632451 with Vahikar Gas Agency, Pune by paying online through Citrus payment gateway using internet banking. The amount shown on receipt was Rs. 565.50 but the amount deducted from my account is Rs. 576.84. The gas agency claims that they have not received the payment. Either the company should acknowledge the receipt of amount and pay to the gas agency or refund me my amount back. Requesting a quick action. Was this information helpful? | |
Sep 28, 2019 Complaint marked as Resolved Verified Support Aug 19, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Aug 26, 2019 Updated by SuhasAmbekar1 Dear team, This seems to be standard response to the queries. However, please find below the details. Date of transaction: 9th August 2019 Time of transaction: Between 10:24 AM to 10:26 AM Amount: Rs. 576.84 Transaction id: INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/ Transaction made through internet banking from account Axis bank xxxxxxxxx498147. Expecting a quick processing of the query and positive response. Regards,  Verified Support Aug 27, 2019 Citrus Payment Solutions Customer Care's response Hi Suhas, Kindly write to us at [protected]@payu.in and our team will get this checked for you now. Regards, Citrus Support Team | |
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