[Resolved] Citrus Payment Solutions — pnb debit card transaction to kotak bank amount not received | |||||
On March 4, 2018, My PNB Debit card transaction to my Kotak bank for amount Rs 9972 failed. Amount was debited from my PNB account but was not credited to my Kotak savings account . This transaction was done in Kotak 811 App, Fund My Account section. Transaction ID: ECOM [protected] CITRUSPAY KOTAK. Payment gateway was Citrus Pay Etailing Mumbai. My Kotak Bank CRN number[protected] On March 4, 2018 I lodged a complaint to [protected]@citruspay.com They gave me the Ticket ID[protected] But till today I have not got the amount back. Please resolve the issue soon Was this information helpful? | |||||
Apr 11, 2018 Complaint marked as Resolved Dear All.
Happy to inform that after almost 38 days, I today received back my failed transaction amount of RS 9972 to my source account... Thanks to this forum which is very useful for people like me for resolving such type of issues..
Thanks Again... Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 21, 2018 Citrus Payment Solutions Customer Care's response Dear Milind, Your transaction CTX[protected] processed on 04/03/2018 for Rs.9972.00 /- was a failed transaction. In case of an accidental debit, the amount will be auto reversed to your source account within 7 to 10 working (excluding Saturday, Sunday and bank holiday). Feel free to write us back at 02464946 if any other information is required. Regards, Support Team Mar 21, 2018 Updated by Milind69 Screen shot of my Bank statement.. Verified Support Mar 22, 2018 Citrus Payment Solutions Customer Care's response Dear Milind, We understand your concern and would again like to inform you that Your transaction CTX[protected] processed on 04/03/2018 for Rs.9972.00 /- was a failed transaction. In case of an accidental debit, only the bank will be able to assist you. Request your understanding in this regards. Feel free to write us back at 02464946 if any other information is required. Regards, Support Team Apr 11, 2018 Updated by Milind69 Attaching here the screen shot of my PNB bank account statement of the amount Rs 9972 received of the failed transaction.. | |||||
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