[Resolved] Citrus Payment Solutions — property tax not credited to ghmc, hyderabad
Using 'my ghmc' app, i paid property tax to ghmc thru citrus pay for the year 2017-18 an amount of rs. 2805.90 on 27/04/2017 using my andhra bank debit card. My ptin # is [protected], lb nagar circle, ghmc, hyderabad.
Till date, it is not credited to ghmc and they have raised a new property tax notice with penalty.
I, therefore, request you to look into the matter and inform me the details of transaction to enable me to settle the issue with ghmc. If the same is already credited to ghmc, please forward me those details. If not. Credit ghmc now under intimation to me.
Thanks, anji reddy alugupally, hyderabad 500060
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Apr 19, 2018Complaint marked as Resolved
Mar 19, 2018
Citrus Payment Solutions customer support has been notified about the posted complaint.
Mar 19, 2018Citrus Payment Solutions Customer Care's response Hi Anji,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Citrus Support Team