[Resolved] Citrus Payment Solutions — refund my payment
LaLakhya jeet Saikia on Mar 7, 2018
I have made payment for exam fee of Rs 1060.5 to NIOS through State Bank of India debit card but it is showing payment not made.
I request you to send money to NIOS or refund it to same account from where it is debited. My details are
Account holder name JIBAN SAIKIA
Transaction Amount Rs 1060.5
Applicant Name Jiban Saikia
Enrolment Number [[protected]]
Transaction Date 07/03/2018
Time : 4.02 PM
Transaction # [protected]
Thanx & regards
Mobile No " [protected]
Complaint marked as Resolved Apr 17, 2018
[Mar 08, 2018] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response, Mar 10, 2018
Dear Lakhya jeet Saikia,
We are unable to trace any transaction with the provided details. Please share the below details at email@example.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at firstname.lastname@example.org or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Citrus Support Team
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