[Resolved] Citrus Payment Solutions — Refund not Done yet! | |
I booked two Jungle Safari tickets for Jim Corbett National Park via Citrus Pay gateway, one for Rs. 6030 via google pay and Rs. 5222 via Net Banking of SBI. The amount got deducted in both cases, but both tickets didn't get booked. I booked the tickets on 6th January and was told that refunds will be done within one week. But the amount has not been refunded yet. The transaction number done via google pay is D[protected] and net banking of SBI is D[protected]. Please look into the matter as soon as possible email: [protected]@gmail.com contact no.: [protected] Was this information helpful? | |
Feb 4, 2021 Complaint marked as Resolved Verified Support Feb 02, 2021 Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.• Citrus transaction id, Merchant transaction id and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team Citrus | |
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