[Resolved]  Citrus Payment Solutions — Refund not Done yet!

I booked two Jungle Safari tickets for Jim Corbett National Park via Citrus Pay gateway, one for Rs. 6030 via google pay and Rs. 5222 via Net Banking of SBI.

The amount got deducted in both cases, but both tickets didn't get booked.

I booked the tickets on 6th January and was told that refunds will be done within one week. But the amount has not been refunded yet.

The transaction number done via google pay is D[protected] and net banking of SBI is D[protected].

Please look into the matter as soon as possible

email: [protected]@gmail.com
contact no.: [protected]
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Feb 4, 2021
Complaint marked as Resolved 
Verified Support
Feb 02, 2021
Citrus Payment Solutions Customer Care's response
Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• Citrus transaction id, Merchant transaction id and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus
Feb 02, 2021
Updated by Aakash Tripathi
This is the reference number of one transaction done using SBI Net Banking:- [protected]IGAKFEZDC3
Transaction done using Google Pay reference id:[protected]

Also, I have already talked to Jim Corbett officials they are able to retrieve information using the transaction number provided already, and told that refund will be done within 1 week, but it is going to be a month soon.
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