[Resolved]  Citrus Payment Solutions — refund of d. el ed. exam fee of nios. because payment not received

Respected,
Sir/madam i have submit the exam fee for these two candidate but payment status shows the payment not made. The fee was deducted for the same. I pay again that fee dated 05/03/2018. So please refund me the previous amount
For that. The details are given below

Name - rekha sah
Enrollment number -[protected]

Name - tulsi samant
Enrollment number -[protected]

Bank - sbi
Branch - city (Pithoragarh)
Account number - [protected]

Thanks
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May 5, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Mar 30, 2018
Updated by manojkjoshi
Respected sir/madam
I have submit the exam fee of the candidate for d. El. Ed. But fee status shows payment not made.in the bank statement the amount was deducted for that. I submit the fee again dated 05/03/2018 for that so please refund me the previous amount. The details are given blow.

Name - geeta joshi
Enrolment number -[protected]
Bank name - i d b i
Branch - pithoragarh uttarakhand
Bank account no.-[protected]

Thanks.
Verified Support
Apr 03, 2018
Citrus Payment Solutions Customer Care's response
Dear Manoj,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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