[Resolved] Citrus Payment Solutions — Regarding online Payment failure

Principal2021

Address:

CUTTACK, ODISHA

We had made online payment through your payment gateway on 27.03.2021 for Rs. 3, 90, 908.60. But till date the amount not credited to the Payee account neither it is refunded to our account also.
My Transaction ID[protected]
Dt. 27.03.2021
The photo of our account statement is attached for reference

It is therefore requested to look into the matter and solve the problem.
Regards
P.K.Sahoo
Officer-In-Charge (Examination)
BOSE, Cuttack
Mob No.- [protected]

+1 photos

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Aug 9, 2021

Complaint marked as Resolved

Verified Support

Apr 09, 2021

Citrus Payment Solutions Customer Care's response Hi! As checked, this is a failed transaction and we have not received any funds for the same. You need to contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team Citrus

Verified Support

Apr 09, 2021

Citrus Payment Solutions Customer Care's response Hi! Please find screenshot.