[Resolved] Citrus Payment Solutions — regarding payment failure for comedk-uget | |||
Respected sir/Madam, I paid the application fee of Rs.1600 through your payment gateway after filling the application form of COMEDK-UGET. However, my application payment status still shows 'failed', while the amount of rs. 1600 has already been deducted from my account. I contacted the COMEDK-UGET exam conducting authority and they told that no payment has been done yet. The UPI Transaction ID is:[protected] The payment has been done to: CITRUS SOLUTIONS PVT LTD ([protected]@axisbank) FROM: PRACHI PRAKHAR ( [protected]@okaxis) GOOGLE TRANSACTION ID: CICAgKChwfi_Mg I have attached the transaction details of payment and my payment status. Please do the needful as soon as possible. Thanking you Yours faithfully PRATIK PRAKHAR Application no.- HCU030424 Was this information helpful? | |||
Apr 3, 2020 Complaint marked as Resolved Verified Support Mar 31, 2020 Citrus Payment Solutions Customer Care's response Hi Pratik, sorry for the issue faced. We will update you soon. Regards Team Citrus Verified Support Apr 01, 2020 Citrus Payment Solutions Customer Care's response Hi Pratik, You shall receive your refund for Txn id - UPI[protected] within 3 to 5 working days. here is the needful RRN[protected] for your reference. | |||
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The payment has been failed but the money has been debited from my account
I request you to look into the problem
please share the below details with us for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards
Team Citrus