[Resolved]  Citrus Payment Solutions — Regarding refund of the double payment of zara order

I order from the Zara app on 26/01/2021 and opted for UPI payment for my order. When I tried to pay through my UPI app, the payment was successful from my end, but Zara did not receive my order and the payment was pending. I contacted Zara customer care and they asked me to pay for it again. I paid for it again and it was successful the second time. But the refund for the first transaction has not been reflected in my account yet. Kindly provide me some information about my refund and help me with my refund of Rs 3760.
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Jan 31, 2021
Complaint marked as Resolved 
My refund has been processed. Thanks.
Verified Support
Jan 31, 2021
Citrus Payment Solutions Customer Care's response
Hi!

As checked, transaction with reference id[protected] was successful via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Further transaction with reference id[protected] was a failed transaction and amount for same has been refunded on 27/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Complaint comments 

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HI,
On 18 March 2021, I made payment transaction thru Bharatkosh of 18000, however the same got deducted from my Account but the payment transaction failed. Kindly initiate my payment for the transaction towards the renewal of license or alternatively kindly process my refund.

Warm Regards,
Shraddha
[protected]

Citrus Payment Solutions Customer Care's response, Mar 20, 2021
Verified Support
Hi! As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team Citrus

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