Citrus Payment Solutions — regarding the online payment transaction for hp gas booking. | |||
Sir, I'm satish v. Naik, from karwar, karnataka state. I would like to give a complaint regarding the online payment transaction for hp gas booking. Consumer no: 616749 Consumer name: mr. Satish v. Naik Registered mobile no: [protected] Actually my complaint is, i was book the hp gas cylinder on 29/10/2019 at 10:02:38 pm, with booking reference no is: 563195, and bill was inr 633.00. I did this bill payment through online using the link as follows: http://ezpay.hpcl.co.in//ezypay//h//[protected] I paid the amount 664.20 rs on the same day Date:29/10/2019, at 10.02.38 pm, in citrus paymantra site, with transaction no was: [protected]. But even though i paid the bill, agency was not delivered the gas cylinder to my home, because he said that "we still did not receive the money from the hp office". So i raised the complaint regarding this issue in the hp office. And in between the dates due to emergency need, i got the cylinder on 30/10/2019 by cash payment with inr 663.00. So here i make out the point that, i paid the bill twice for a cylinder (One is through online mode, and another is through cash mode). After i got the cylinder, again i complained to hp office to return my online payment amount (664.20) to my bank, but hp care executive told that "your online payment was not done. At the same time i took confirmation from my bank, as they said," amount already drawn from merchant from your account for that transaction on 29/10/2019, at 10.02.38 pm. Ref no: transfer to[protected] inb citrus payment solutions: [protected]/gahigok1 Plz help me, to get solve this problem. I hope my problem will solve very shortly in your special care. Please find the attachment which includes all the supportive documents. If any more document or details required please feel free to ask me. I am expecting your valuable positive response to following mail/mobile. My mail id is: satish. [protected]@gmail.com Mbl. No: +91-[protected] Bank a/c details : sbi a/c no: [protected] & ifsc code: sbin0000857 Thanking you With regards Satish v. Naik Was this information helpful? | |||
|
Verified Support Nov 17, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Nov 18, 2019 Updated by Satish V Naik Pls find the 3 attachments for your reference.   | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team