[Resolved]  Citrus Payment Solutions — removal of saved bank account

My friend added my bank account to his citrus app(citrus account) to pay his debts directly to my bank account. now when i am trying to add my bank account to my citrus app(citrus account) i am getting an error message as "your bank account is added with some other citrus account please change the bank account" please help me to remove saved bank accounts from my friend citrus account.
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Aug 10, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2018
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

Sir, last day at 4.50 pm I make a payment by SBI Debit Card no[protected], citrus ref. [protected] of amount Rs 6000.00 against enlorment no.[protected] of Arjuara Hussain and payment completed successfully but at status shown as payment for made.. So . I request you kindly solve my problem..and thus obliged..as early. Thank you...
Nios dled registration fees
enroolment no [protected]
student name - hemlata raikwar
fees- 6000

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