[Resolved]  Citrus Payment Solutions — rs 843 paid for a hp lpg cylinder but not confirmed form your end

I am md fazle alam from konnagar, hooghly, west bengal. I have paid rs 843.00 for lpg cylinder on[protected] at about 10:44 am through your apps ezy subidha. Ref transaction id[protected], credited to [protected]@axisbank (Citrus solutions pvt ltd) from my upi id [protected]@sbi ; as per my sbi a/c statement that money transfer to[protected] upi/dr/[protected]/citrus s/utib/[protected]@/trans but gas distributor abm hp gas service, code[protected], (Makhla, hooghly) denied to confirm my online payment. So i had to pay again by cash on delivery.
My consumer no. 609519 name - md fazle alam ; booking no-551087 order no - 661191, cash memo no - 1394207 dac - 1167 so i request you that to take necessary action in which i will get refund. Thanks
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May 4, 2020
Complaint marked as Resolved 
Verified Support
Apr 03, 2020
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience caused.

Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 843 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Complaint comments 

Comments

My issue has been resolved on resolved

many many thanks
Fazle1970's [Complaint's author] reply, Apr 7, 2020
My issue has been resolved on 4-4-20

many many thanks

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