[Resolved] Citrus Payment Solutions — sun direct claims payment not received | |||
I had made a payment/recharge to SunDirect via UPI(PhonePe app) on 13 jun 2019. The amount is Rs. 399. The transaction was successful & the amount was debited from my account. Citrus solution pvt ltd is the gateway of sundirect for transcation. But Sun Direct denies of the amount being credited to their account. I'm attaching a photo of the transaction details. Kindly look into it and do the needful. Was this information helpful? | |||
Aug 3, 2019 Complaint marked as Resolved Verified Support Jun 17, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
we are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team