[Resolved] Citrus Payment Solutions — sun direct recharge failed but upi payment successful | |
I have done a 6 months renewal for malayalam basic pack for rs.1125 using my sun direct mobile app via upi on 21st august 2019 through quick recharge option. But money got deducted from my bank account through upi payment id number:[protected]Confirmed this with my bank), while it's not reflecting in my sun direct dth account smart card number: [protected]. Please credit the money to my sun direct dth account and renew the malayalam package for 6 months at the earliest and let me know. Was this information helpful? | |
Sep 23, 2019 Complaint marked as Resolved Verified Support Aug 22, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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