[Resolved]  Citrus Payment Solutions — sun direct recharge problem

Address:Chattenahalli, Tumkur, Karnataka, 572121
Website:www.sundth.com

I have recharged my sun dth with citruspay upi not recharged please recharge my sun dth
Transaction id[protected]
Date :[protected]
I have recharged my sun dth with citruspay upi not recharged please recharge my sun dth
Transaction id[protected]
Date :[protected]
I have recharged my sun dth with citruspay upi not recharged please recharge my sun dth
Transaction id[protected]
Date :[protected]
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Jul 29, 2019
Complaint marked as Resolved 
Verified Support
Jun 27, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

Hi Team,

On 25th night I tried recharging Rs.150 to Metro card. Amount got debited from Bank but not reflecting in card.

Please help

Citrus Payment Solutions Customer Care's response, Jun 28, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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