[Resolved]  Citrus Payment Solutions — The order amount has been debited BUT Zara order status shows still pending and no confirmation.

This is very disappointing, please see to it that Zara receives my payment otherwise please refund asap.

Attaching the Gpay screenshot below.
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Jun 12, 2021
Complaint marked as Resolved 
No action has been taken by Citrus
Verified Support
Jun 19, 2021
Citrus Payment Solutions Customer Care's response
Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team
Verified Support
Jun 21, 2021
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 5990.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Complaint comments 

Comments

Hello

I had made a transaction on zara and for some reason my oder was not placed but the oder is not placed. I have tried contacting paytm but they said to contact you. Please see this problem and let me know what is the solution As soon a s possible.

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