[Resolved] Citrus Payment Solutions — top up problem delhi metro | |
Sir, I have recharged for an amount of rs.200/- on card number 81284336 for delhi metro on july 20th, 2018. The amount has been deducted from my bank account, but it doesn’t appear in my card balance and when i tried to top-up, i am getting the message as no top-up available. I have tried it numerous times. Kindly, resolve the issue as soon as possible. Was this information helpful? | |
Aug 23, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jul 23, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. • Citrus Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Date of transaction:July 20, 2018
Amount:200/-
Bank:ICICI Bank