[Resolved] Citrus Payment Solutions — transaction fail

Narinder singh Pintu

from Pune, Maharashtra

Address:

Sai kalan ( Dewar camp) R S pura , Jammu Pin 181131 J&K, Jammu, Jammu and Kashmir

Sir,
I state that i narinder singh hoding a hdfc account (A/c no [protected]). I was doing air ticket booking in udchalo site on 07 may 19. But due to network issue (In andoman) my transaction was unsuccessful in gateway. My total amount is rs 6424.00 with transaction id.[protected] has been deducted from my account ([protected]) through citruseazypay.
I therefore requested that my deducted balance may be refund in my account.
Thanking you

Your ‘s faithfully
Narinder singh
Com i (Tel)
Dsp account
[protected]

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Jun 27, 2019

Complaint marked as Resolved

Verified Support

May 26, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team