[Resolved] Citrus Payment Solutions — transaction fail
Sai kalan ( Dewar camp) R S pura , Jammu Pin 181131 J&K, Jammu, Jammu and Kashmir, India
NaNarinder singh Pintu on May 25, 2019
I state that i narinder singh hoding a hdfc account (A/c no [protected]). I was doing air ticket booking in udchalo site on 07 may 19. But due to network issue (In andoman) my transaction was unsuccessful in gateway. My total amount is rs 6424.00 with transaction id.[protected] has been deducted from my account ([protected]) through citruseazypay.
I therefore requested that my deducted balance may be refund in my account.
Your ‘s faithfully
Com i (Tel)
Complaint marked as Resolved Jun 27, 2019
Verified SupportCitrus Payment Solutions Customer Care's response, May 26, 2019
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Citrus Support Team
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