[Resolved] Citrus Payment Solutions — transaction failed but money debited from bank | |||
Made online payment of rs.1000/- for ph. D registration on rtmnu website. After making payment next screen showing the message of cm90004-duplicate record message. At the same time money was debited and the payment status also not updated. The bank from which payment debited is union bank of india showing transaction id - s98012063. Hence it is requested to refund my money of rs.1000/- as soon as possible. Was this information helpful? | |||
Dec 7, 2019 Complaint marked as Resolved Verified Support Nov 06, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 1 Comment | |||
Comments
I have send rs 399 for use of McAfee LiveSafe using debit card my money has been deducted bt it displayed as Duplicate Record please solve this
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