[Resolved] Citrus Payment Solutions — Transaction made but not reached to beneficiary

[Resolved] Citrus Payment Solutions — Transaction made but not reached to beneficiary

G Gghhjjkkll from Mohali, Punjab

I am sharaj and i order a product from zara the transaction was made through BHIM UPI the money has been deducted but the beneficiary has not received the money. I am not able to get my order . Help me to refund my money . Was this information helpful? No (0) Yes (0)
Aug 10, 2021 Complaint marked as Resolved Verified Support Jan 22, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
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